下面分享五個(gè)速賣通平臺可以借鑒使用的溝通模板。
1.已經(jīng)下單卻還未支付的情況時(shí)
模板1:Dear, thank you for your support! We will send out the package as soon as possible afteryour payment.
模板2:Friend, best wishes to you! Besides, we have two shipping method here: DHIL and UPs.Both can be delivered within 3-5 days, if you only accept DHL, just note it under the order. Ifyou prefer UPS, note at your order as well.Thank you.
2.訂單被AliExpress關(guān)閉時(shí)
Dear, you order has been closed because your credit card has not been approved by the Ali,ifyou want the hair now, we have prepared for you and you can put a new order. Besides, you canpay through Western Union,T/T payment or money bookers payment too.Also， please contactAli initiatively! Good luck!
3.大量訂購詢問價(jià)格，大量訂單詢盤時(shí)
若是趕上采購季，我們一定要抓住機(jī)會，對買家的回復(fù)要一定要詳盡，內(nèi)容一般包括樣品的價(jià)格、樣式、采購量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議包括運(yùn)費(fèi)，而且價(jià)格要相對有優(yōu)勢，讓買家感覺給了他優(yōu)惠。
Hi friend,
Thank you for your inquiry. We hope to complete the order with you.Here is the products linkyou nced. If you buy 100 pieces,we can give you a wholesale price, $25/piece. If you have anyidea, please let us know, and we will try our best to help you.Looking forward your reply.
以下為此郵件的中文含義:
親愛的朋友:
謝謝您的詢盤。我們非常希望能夠與您完成此筆訂單交易。下面是您所需要的產(chǎn)品的介紹，如果一次購買100件,我們可以給您一個(gè)批發(fā)價(jià)格,每件25美元。如果有任何問題,請告訴我，我會竭盡所能來幫助您。期待您的答復(fù)。
4.海關(guān)問題
如果由于某些國家海關(guān)的嚴(yán)格檢查造成貨物寄送延誤，建議及時(shí)通知買家。及時(shí)的溝通讓買家感覺你一直在跟蹤貨物的狀態(tài)，是一位負(fù)責(zé)的賣家，更可避免誤會。
Dear friend,
We received notice of logistics company，now your customs for large parcel periodicallyinspected strictly, in order to make the goods sent to you safely， we suggest that the delay inshipment, wish you a consent to agree.Please let us know as soon as possible. Thanks.
以下為此郵件的中文含義:親愛的朋友:
我們接到物流公司的通知，現(xiàn)在貴國的海關(guān)對大量郵包定期進(jìn)行嚴(yán)格檢查，為了使貨物安全送達(dá)到貴處，我們建議延遲幾天發(fā)貨，希望征得你的同意。希望盡快得到你的回復(fù)。
5.退換貨問題
Dear friend,
I'm sorry for the inconvenience. If you are not satisfied with the products, you can return them to us.When we receive the goods, we will give you a replacement or give you a full refund. We hopeto do business with you for a long time.
We will give you a big discount for your next order.以下為此郵件的中文含義:
親愛的朋友:
很抱歉給您帶來了不便。如果您對產(chǎn)品不滿意，可以把貨物退還給我們。
收到貨物后，我們將為您換貨或者全額退款。希望能和您建立長期的貿(mào)易關(guān)系。您下次光顧敝店時(shí)，我們將給你最大的優(yōu)惠。
以上是速賣通交易中的優(yōu)秀溝通模板，希望對您有參考作用。
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