當跨境電商這塊蛋糕被更多的人分割，跨境電商戰場的爭奪戰愈演愈烈時，除了上傳新產品、打價格戰，賣家朋友們還能在哪些方面贏得優勢？下面小編就給大家總結一下“服務”二字。良好的服務不僅可以給顧客留下良好的印象，還可以幫助賣家在同級別的店鋪競爭中取勝，那么如何服務好顧客呢？事實上非常簡單，從日常的采購互動，用心與客戶溝通，用郵件與客戶聯絡。但對于不同級別的賣家，有些朋友可能會說：“我不知道如何與他們溝通，何時與他們溝通，怎么辦？”今天小編就帶給大家每日郵件回復模板，希望能對賣家朋友們有所幫助！
由于行業不同，有時有些內容或回復方式也不一樣，僅供大家參考。
一、催付款或者付款遇到問題
很多客戶在下單之后并沒有立刻付款,或者付款過程中遇到了一些問題,那么這時怎么和客戶溝通呢?
1、未付款訂單,催付款模板第一次
Dear buyer,
We have got your order.But it seems that the order is still unpaid. If there’s anything I can help with the price or others , please feel free to contact with me. After the payment is /confirm/ied, I will process the order and ship it out as soon as possible. Thanks！
Best Regards
2、如果第一次催款不成功,可以考慮發送第二次催款郵件
Dear friend,
Thank you very much for your order to us!
So glad to inform you, the order in stock which you bought in my store.
Meanwhile, give you 2% discount for surprise gift !
We have changed the price , so waiting for your payment.
If you have any other question,please let me know
Regards
Thank you for your orders. We appreciated the chance for have this transition to show our excellent products and nice service.
But I find it unpaid, would I help you?
Best Regards.
3、客戶在付款中遇到問題以及確認庫存
Hi friend,
Thank you so much for your order in our store!
The product you need is in stock and many clients like it!
Is there any problem with payment?
Here is the introduction about payment
http://www.aliexpress.com/help/home.html#center
Sincerely hope we can have the chance to do business and be friends!
Any question just contact me.
Best Wishes
Dear buyer,
Thank you for your order! We have this item in stock,
If you have any problem for processing the payment of the order, please learn more information from aliexpress help center as the link of http://help.aliexpress.com/payment_method.html or contact with us directly.
Have a nice day
4、款項正在審核階段:
Dear Valued Customer,
Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been /confirm/ied. If you do experience any payment issues, please feel free contact us.
Thank you !
二、詢問是否是全名
有時候客戶在信息填寫的時候,不完整,這時候我們需要詢問他們填寫的信息是否是全名。
Hi friend
Have a nice day.
Would you like to tell me if Rozhkova Darina is your full name which include your father name ?Please reply to me in English.
Thank you so much
Waiting for your reply.
這時候我們還需要告訴客戶,詢問全名的原因是什么。
The post office require us to provide customers’full name in order to deliver successfully. Sorry to bring you trouble.Thanks for your kindly understand.
Best regards.
三、通知客戶已經確認訂單
在訂單確認之后,我們需要給客戶發送一封郵件通知他們。這時候,我們還可以告訴他們什么時候發貨,貨物什么時候到。
1、訂單確認
Dear buyer,
Your payment has been /confirm/ied. We will verify your order as soon as possible.If After doing so, we will send you an e-mail notifying you of the tracking number.If you have any other questions, please feel free to let me know. Thanks!
Best Regards.
2、什么時候發貨
Hi Friend, Thanks for your order.
We will ship your parcel out as quickly as possible.
After shipped, we will send you the tracking number to check shipping information.
If you have any question,please feel free to contact me directly any time.
Have a nice day.
快消品貨源網提供超市貨源信息,超市采購進貨渠道。超市進貨網提供成都食品批發,日用百貨批發信息、微信淘寶網店超市采購信息和超市加盟信息.打造國內超市采購商與批發市場供應廠商搭建網上批發市場平臺,是全國批發市場行業中電子商務權威性網站。
本文來源： 速賣通客服郵件回復模板
